Cards
Is there any office of Alibaba Group around the world?
Alibaba Group Corporate Campus969 West Wen Yi Road
Yu Hang District
Hangzhou 311121
Zhejiang Province
China
You can also reach us in various locations around t
How do I promote Alibaba.com?
Step1: Fill in “My Media”link
Under the “My Account” section, fill in your social media link/ website under “My Media” before submitting your agreementSte
How do I register on ads.alibaba.com?
Step 1:
For corporates: sign up athttps://ads.alibaba.com/
For individuals: sign up athttps://ads.alibaba.com?src=influenceaffiliate
Step 2：
Choose Publisher/ Ne
When can I probably receive the Alibaba.com Affiliate program's public email reply?
The Alibaba.com Affiliate program's public email address is [email protected], and normally the email reply will reach you by 2 working days.
What kind of memberships do you have?
Alibaba.com is one of the world’s largest wholesale marketplaces, with 20 years of experience helping business-to-business (B2B) companies to buy and sell thei
How can I upgrade to gold supplier membership?
To upgrade to gold membership, please apply for Alibaba Paid Serivces in this link:https://seller.alibaba.com/apply/upgrade_to_goldsupplier.htmIf you have any q
How do I withdraw my money?
Step1:
After Monthly Bill and withdraw amount are displayed in Monthly settlement on ads.Alibaba.com, click Withdraw Request - select withdrawal publisher- cli
How do I modify my feedback on the Trade Assurance order?
Please follow steps here to modify your feedback for Trade Assurance order:1. Go to "Orders"- "My Reviews"
2. Click "reviewed" > "modify review" to change your
How do I leave feedback for my order?
You can write review within 90 days after order completed. Please follow below steps to leave feedback for your Trade Assurance order:1. Go to "Orders" > "all o
How do I see feedback left on suppliers by other buyers?
Currently you could check the supplier's Rating & Reviews made by other buyers on their minisite.Please go to the supplier's minisite, "company profile" > "busi
How do I delete feedback for my Trade Assurance order?
Sorry that currently the feedback can not be deleted. You can modify the review only once within 30 days of submitting it.
What can I do if refund is processed but my paying credit card is closed?
Kindly note that Alibaba.com can only proceed the refund of the Trade Assurance order to the original paying credit card.If the credit card you used to pay is e
When will my dispute case be solved?
Case resolution depends on many factors, such as response times and whether the evidence provided is sufficient. As a result, it cannot be specified when exactl
What is the valid period to apply dispute for Trade Assurance order?
If you have any problem with the Trade Assurance order, you can raise a refund application no later than 30 days (inclusive of the 30th day) after the Confirmed
How do I use Easy Return service?
To use Easy Return service, you may be interested in following questions：Condition to apply for Easy ReturnHow to apply for Easy ReturnHow to return products via
I modified my order and my tax charges were reduced. How can I get a refund?
Your tax refund will be processed after the order has been paid in full and the goods have shipped. If you paid by wire transfer, you can apply for a refund in
How do I upload more evidence/information for Trade Assurance dispute?
Please kindly go to dispute detail page to check your current dispute status. ① If it's "Waiting for Supplier Response" or "Waiting for Buyer Response", you ma
How do I deal with my DropShipping Order Dispute?
If here is any issue with your DropShipping orders, like the supplier did not ship your order, etc. you're suggested to talk with them first to clarify reason t
What can I do if I want to submit offline dispute but I don't know Member ID of the supplier?
If you want to file offline dispute and you don't know the Member ID of the Respondent:
(1) You may use the email address of the supplier also, but please make
How can I apply for a tax refund?
If you paid by wire transfer, you can apply for a tax refund in the "Tax details" section on your Order Details page after the order has been paid in full and t
How do I cancal my chargeback request?
Kindly note that if you want to cancel your chargeback request, you're suggest to contact with your bank for further processing.If you've received notification
Why cannot I apply for tax refund while the order details page shows that I can receive a tax refund
There may be several reasons for this:1.Your total refund amount is equal to or less than the bank handling fee of US$30.
Your tax refund amount may be lower or
What are the rules for getting a quick refund?
For full refund within 2 hours after payment, please click here to view the rules.For Late Delivery Refund, please click here to view the rules.For Quick Refund
What should I do if the system shows the tax refund was unsuccessful?
If you paid via wire transfer, the tax refund may fail due to incorrect banking information being provided. Please confirm your banking details are correct and
How is the refund amount calculated?
Given the purchase will be splitted into 4 payments, payable every two weeks, when you initiated the refund, Afterpay/Clearpay will net off the refunds from the